Frequently Asked Questions

Frequently Asked Questions

Our Raw Iron finish is the natural iron that has been heated and manipulated during the manufacturing process.
Due to the nature of this production, it is common that the Raw Iron finish will rust overtime, or leave slight residue to the touch.
We recommend the Raw Iron finish for those looking to apply their own finish, or that want a rusted look overtime.

All dimensions are listed below each product. These are fixed.
Due to the hand crafted nature of our products, in order to create custom dimensions, we require a large quantity (typically 1000 pieces) to be made.

While most Orders are completed fully online, Southern California residents have to opportunity to visit our Demejico showroom.
If you’d like to pick up in-store, please place your Order online. Contact us about picking up your Order in store.

All orders ship from our Warehouse/Showroom in Valencia, California, via USPS mail or FedEx. You will have the option to choose between these shipping methods at Checkout.
Expedited Shipping Available upon request, at customers expense. Contact Us for details.

If you are outside of the U.S., please contact us for a Shipping Quote.

Orders may take anywhere between about 2-7 days to be processed in our warehouse (not including Shipping transit time).

Out of Stock items may take anywhere between 6-8 months to arrive back in our warehouse. Please Contact Us if you would like an update about any Out of Stock items.

We do not have a physical catalog. We use our website as our catalog.

We do not. All prices are fixed.

We offer Bulk Discounts when ordering from our Clavos and Hinges categories.
For Clavos, we offer:
5% off when you order 75 or more
10% off when your order 150 or more

For Hinges, we offer:
5% off when you order 10 or more
10% off when you order 25 or more
25% off when you order 75 or more

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